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Skystone Software
http://www.SkystoneSoftware.comProject Details
Designed and developed a helpdesk ticket submission and tracking system using ASP .Net and SQL Server. This system provides users a method for submitting trouble tickets via a 3-step wizard, enabling helpdesk collaboration through automatic ticket assignment and the ability to rapidly escalate tickets to the appropriate support personnel. Included in the system design is a simple device inventory and documentation component allowing helpdesk tickets to be tracked by user, category, or device. The programs in this system were integrated into the Intellisponse .Net System, a proprietary ASP.Net system designed to encapsulate online programs under one security and interface framework. Project responsibilities include system architecture (application and component design, data modeling, security blueprints) and complete system development.
Client: Intellisponse (Waterbury, CT)
Project Roles
Responsible for administration of database, including installation, management of user roles, backups, data transformation services, and index / server maintenance.
Database Architect
Responsible for the design and documentation of the database, including table / stored procedure / view / index design, security, and maintenance planning.
Project Lead
Responsible for the oversight and management of a development project from cradle to grave, including specifications-writing, developer management, BETA testing, and production roll-out.
Senior Database Developer
Responsible for development of database software, including table and index creation, and view and stored procedure development, while acting as a mentor for junior database developers.
Senior Developer
Responsible for writing application code as part of a larger development team, while acting as a mentor for junior programmers.
System Architect
Responsible for the design and documentation of a multi-tiered system, including object modeling, component communication design, and specifications-writing based on end-user goals and requirements.
Team Lead
Responsible for the oversight and management of a team of software engineers.
